A Letter To All Our Valued Customers

Category: APC Service News

Dear Valued Customer,

There is no doubt that we have all experienced changes to our usual way of life as a result of the COVID-19 situation. As a network, The APC has adopted many measures to protect the safety and welfare of those who work within the network and of those that we collect from and deliver to.

In recent weeks, we have seen a significant change in consumer purchasing behaviour and delivery activity across our network. We are delivering more to residential addresses, particularly perishable and liquid products than ever before and coupled with increased volumes, social distancing measures and reduced resource in several areas, we are aware that service delays have been experienced in some areas across our network.

We would like to thank our customers for your patience and understanding as we work closely with our network member depots that have faced difficulties in providing consistently good service levels. We have appreciated the support of many of our customers who have phased their despatch volumes over a full week and re-set expectations with their customers about despatch/ delivery that are reflected of the challenges we are all facing and have also been tolerant of the service adjustments we have temporality made.

As a member depot of the APC network, we remain committed to providing the best possible collection and delivery services, and again thank you for your custom and support.